| Contractor
: Feedback and Evaluation Integration
Already with
decisions and tasks to be executed. Pressure from extended time
lines, along with possibly extra work and change orders on the
project. Often when this happens the last thing contractors and
project owners or representatives alike desire is yet more issues
or concerns to deal with.
Actually,
gaining input from the commercial project client can yield valuable
feedback that can streamline and benefit both parties as a result,
when done for this end.
For the contractor,
firms with skeleton staffing [project managers already near or
seemingly inundated with punch-list activities] communications
in the form of a survey to evaluate performance and satisfaction
near the latter stages, to after project completion may represent
the potential to represent new and unforeseen problem areas to
address.
However, some
contractors may interpret this type of meeting/survey tool as
projecting an image of not being confident in ones work, loosing
expertise value in a way. Which could lessen expertise in the
eyes of the building client.
But, when due care is taken to ensure professional and discreet
handling of client needs, the replaced effect is one of concern
for client construction related needs. Importantly, that these
rest at the top of the list of priorities.
That can help re-prioritize and shift daily activities into a
much healthier perspective for both. This is but one potential
advantage.
Another advantage,
for the contractor whom really wishes to improve and fortify relations,
is going one step further by integrating these results of the
survey [or chosen means of feedback] where at all possible into
finish or return punch-lists in relation to the same project.
This could increase the chances at gaining a reputation and status
of taking the troubles of going beyond what was initially required,
even by legal parameters.
By adopting
a system for client-contractor feedback in the form of surveys,
then interpreting the nuances and implications brought about by
them, contractors can both better fulfill their role and exceed
client expectations.
Acting upon this qualifies the contractor as being serious about
delivering projects in the construction industry.
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